Terms and Conditions

Payment
Payment must be made in full before an order is despatched.
Should you have a problem with payment on the website please contact us via mobile on 07415867037 during office hours (9am-5pm, Monday to Friday)
General
The listing of an item does not necessarily imply that the article is currently in stock.
The Grandhouse reserve the right to alter prices and specifications without notice. The Grandhouse also reserve the right to refuse sale of goods if it feels necessary.
Email
We require an email address with every order so we can send you an order confirmation, as well as tracking details from Parcelforce and Couriers, or to contact you if for any reason there is a problem with your order.
The Sale of Replica Militaria
Certain items appear on our website which under the current legislation cannot be sent to person(s) under the age of 18 years. So we need to verify the age of the person who is purchasing before we can despatch the item out. In most cases we can do this without the need to contact you, however to ensure this is accomplished without delay, please email proof of age to support@thegrandhouse.com enclosing your order number. Proof can be in the form of driving license or passport.
Please be aware that falsifying the age declaration on the order form is a serious legal offence and should we determine that you are under the legal age to purchase items from this site at anytime we will prosecute to the fullest extent of the law.
By agreeing to the terms and conditions you are aged 18 or over on the date of purchase

 

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