Frequently Asked Questions
You will receive an email receipt immediately to confirm and acknowledge that we have your payment. Within this receipt is an order number and reference for tracking purposes. We aim to then contact each of our clients within 48 hours, to confirm receipt and advise you that your order is being processed.
For items that are in stock we offer a fast delivery service. Due to their popularity some furniture items may need to be ordered via our wholesaler and can carry a 6 - 12 week turn around. We will of course update you straight away if your order will be delayed and should you not wish to wait we will offer a full refund. Once your item has been dispatched we will send an email to update you of this.
What is your returns policy?
You are well within your rights to return any goods to us within 7 days of receipt for a full refund. Return postage will have to be covered by yourself. Goods need to be returned back to us in original packaging and without fault. At The Grand House we recognise that our customers want a ‘personal service' and that's why our clients continue to buy from us again and again. With this in mind, please ask your questions beforehand and hopefully you should never have to return anything!